General Sales Conditions
(also see our FAQ page for related practical info)
Thank you for your interest in renting one of our B&B rooms. We would be delighted to welcome you in the french Alpes.
We are renting Bed and Breakfast rooms (we are not a hotel our self catering appartment). Our rooms are let on standard terms and conditions legally applicable in France and in the European Union to such matters and in particular the terms stipulated below with which the tenant promises to comply.
Confirmation of the booking means acceptance of the present conditions.
Booking
Booking requests are to me made exclusively through our website. After reception of the requests, booking files are processed by us. Then, if the resquested room is available, the tenant receives an invitation to confirm his stay by paying a deposit. The booking is then confirmed as soon as the amount of the deposit has reached our bank account.
As long as no deposit is received, the requested room and dates remain open to further requests from other people.
All correspondence has to be made via the messaging tool of the booking file exclusively - not by email or any other means - so that it remains archived in the file for future reference.
Important : In the high season, our rooms are rented in preferance for minimum 1 week at the time. Our best rates are obtained for stays of more than 4 days.
Arrival / departure days are flexible but should not generate any gap of standing alone nights which would be impossible for us to rent.
Shorter stays (1-2-3 nights) are subject to our acceptance. They are generally possible when planning opportunities exist and/or when the requested dates come exactly before or after an existing booking and should not create any gap of 1 or 2 nights standing alone (see availability calendars).
The tenant must be at least 18 years old, must be authorised by all persons named on the booking confirmation to make the booking, including those added later, and must consent to our processing personal information about you and the other members of your party.
All correspondence is sent via the messaging tool of the online booking file to the party leader who is responsible to us for all payments on the booking, for ensuring that party members are kept informed of booking details, and for any cancellation charges.
On receipt of deposit, we will send you your booking confirmation. Accommodation is only for the use of persons named on the confirmation invoice.
A contract between you and us will come into existence when you have paid the deposit and we have mentioned our confirmation within your online booking file. Your agreement with us is subject to the exclusive laws and jurisdiction of the Courts of France alone.
Arrival and departure time
The time of arrival shall normally be in the afternoon earliest at 5 pm, latest at 7 pm unless otherwise agreed. Precise time of arrival has to be mutually agreed at least the day before between the owner and the tenant.
The time of departure shall be at 10.30 at the latest the day of check-out.
Cancellation policy
As for most of online sales / bookings, deposits paid to us are not refundable. Why?
Everybody
will understand that a hotel with 50 rooms can be quite flexible
because a cancellation has a limited effect on them. Since we have
only a small number of rooms, we cannot take the risk of blocking our
rooms, turn down a lot of requests and end up with somebody who changes
his mind when the stay gets nearer.
Thank you for your kind understanding.
Change of dates
Change of dates is possible until 14 days prior the initial stay (depending on availability).
In case of a cancellation less than 14 days before arrival, the full amount of the stay is due.
No-show: 100% of the amount of the stay is due, included all services and products as requested in the booking file.
The European Court of Justice held that Articles 2(1) and 6(1) of the Sixth Directive meant that a sum paid as a deposit was to be regarded, where the hotelier retained the amount as a result of the guest cancelling, as compensation for the loss suffered as a result of the cancellation. It had no direct connection with the supply of any service for consideration
Our cancellation policy refers to the European Court of Justice decision in case No. 277/05 (18 July 2007). See our FAQ page for details about this case.
a) In the event of cancellation by the tenant:
- one month or more prior to the first day of the tenancy, the tenant shall forfeit the whole of the amount of deposit paid (this means that deposits are not refundable).
- less than one month prior to the first day of the tenancy, the tenant shall pay an additional penalty of the difference between the deposit paid and the total rent payable if such cancellation had not occurred.
Rmk: Securing your deposits in case of unforeseen circumstances is easy. We recommend the subscription of a travel / cancellation insurance. As an example, we are providing some links to worldwide well-known insurance companies offering travel / cancellation insurance on our FAQ page.
b) In the event of cancellation by the owner:
- within seven days of cancellation the landlord shall pay the tenant a sum equivalent to the double of the amount of the deposit.
In case of No Show
If the tenant fails to give notice of late arrival and has not arrived at 8 pm at the planned day of arrival, the owner shall be fully entitled to attempt to re-let the accommodation.
During the stay
The tenant is under the obligation to personally occupy the premises and to live in them “in a respectable manner” and to take due care of them. All fixtures and fittings are in good working order and no complaint regarding them made more than 24 hours after occupying the premises will be accepted. The tenant will be responsible for repairs made necessary by negligence, misuse or poor care during the tenancy. The tenant shall be under an obligation to ensure that no disturbance to neighbours arises through the actions or presence of the tenant or members of his or her family.
The room is rented including towels and bed linnen. If appropriate, the owner shall be entitled to claim from the tenant on departure the cost of the full replacement cost of broken, cracked, chipped or damaged items, furniture and equipment and any such items showing abnormal wear and tear for the length of the tenancy, the cost of cleaning soiled blankets and covers, compensation for damage of any kind to curtains, wall-coverings, ceilings, rugs, mats, carpets, windows, bedding, etc.
We propose several drinks at our bar and a picnic basket for your hiking meal at noon at nice prices upon demand.
Following some delicate situations, we do not accept hosts bringing drinks and food stuffs from the outside on our Guast table. In case of non-compliance we will charge 7,50 Euros "Droit de bouchon" per drink/bottle.
Children
La Coustille does not receive young children under 8 years old.
Domestic animals
We do not allow pets such as dogs and cats on our property.
Internet connection
Our rooms have a wireless Internet connection that we are pleased to make available for free but without any warranty, and to be used for leisure and occasionally only. A password is given to you upon arrival.
Limitations & Imprint
We can not guarantee the operation and speed of the Internet or the quality of the connection. The speed depends on the number of simultaneous users and types of applications running. As with any internet connection speed may vary depending on traffic on the Internet.
We are not responsible for damage to data files, loss of data, damage to your privacy, to file systems or features of your computer resulting from the connection to our wireless network.
The wireless connection can not be used for illegal purposes.
Insurance and guarantee deposit
The tenant promises to take out a personal insurance against tenancy risks (damages to furniture, objects, etc.). The absence of insurance cover in the event of an insurable incident shall give rise to payment of damages and interest.
We strongly recommend you take a cancellation insurance.
Rmk: If you pay your deposit / stay with a Visa Premier or Mastercard
Gold, your credit card is offering you a free cancellation insurance. A
good idea!
The tenant has the obligation to inform the landlord, within 24 hours, of any insurable incident occurring in the accommodation, its outbuildings or ancillary facilities.
The tenant may not object to an inspection of the premises by the owner when requested.
The hotel management reserves the right to change these prices without prior notice before bookings have been confirmed.